Customer satisfaction is important to CLOTHENZAA. We accept eligible Return, Refund, and Exchange requests according to the conditions below.
1. Return & Exchange Period
Customers must contact CLOTHENZAA within 3–5 days of receiving the product to request a Return or Exchange.
Requests made after this period may not be accepted.
2. Eligible Reasons for Exchange
We offer Exchange in the following situations:
- Size mismatch: Exchange available.
- Colour mismatch: Exchange available.
- Wrong product received: Exchange available.
- Defective or damaged product: Exchange or Refund may be available.
3. Change of Mind
Customers may request a Return simply because they do not like the product or have changed their mind, provided that all Return conditions are fulfilled.
4. Return Conditions
To be eligible for Return or Exchange, the product must be:
- Unused
- Unwashed
- Original tag attached
- Original packaging available
Products that have been used, washed, damaged by the customer, or returned without the original tag or packaging may not be accepted.
5. Return & Courier Charges
If a Return or Exchange is required because of a customer's size change or change of mind, the applicable return or exchange delivery/courier charge will be paid by the customer.
If CLOTHENZAA sends the wrong or defective product, CLOTHENZAA will bear the applicable delivery or courier cost.
6. Refund
A Refund may be provided for eligible defective or damaged products or other cases approved by CLOTHENZAA according to this policy.
Approved refunds will normally be processed within 3–4 business days after the refund is confirmed.
Refunds may be made through bKash, Nagad, or Bank Transfer, depending on the available payment method and customer information.
7. Sale & Discounted Products
Products purchased during special sales, promotional offers, or discounted campaigns are not eligible for Return or Exchange, unless the product is wrong, defective, or damaged due to CLOTHENZAA.
8. How to Request a Return or Exchange
To request a Return or Exchange, customers should contact CLOTHENZAA Customer Support with the order details and relevant information about the issue.
CLOTHENZAA may request photos or videos of the product to verify the issue before approving a Return, Exchange, or Refund.
9. Contact Us
For Return, Refund, or Exchange requests, please contact us:
CLOTHENZAA
Savar, Dhaka, Bangladesh
Phone:
01618126561
Email:
clothenzaa@gmail.com
Last Updated: October 2026