Refund, Return & Exchange Policy

REFUND, RETURN & EXCHANGE POLICY At CLOTHENZAA, customer satisfaction is one of our priorities. We accept eligible Return, Refund and Exchange requests according to the conditions described below. 1. Return & Exchange Period Customers must contact CLOTHENZAA within 3–5 days of receiving the product to request a Return or Exchange. Requests made after this period may not be accepted. 2. Eligible Reasons for Exchange We offer Exchange in the following situations: Size mismatch — Exchange available. Colour mismatch — Exchange available. Wrong product received — Exchange available. Defective or damaged product — Exchange or Refund may be available. 3. Change of Mind Customers may request a Return simply because they do not like the product or have changed their mind, provided that all Return conditions are fulfilled. 4. Return Conditions To be eligible for Return or Exchange, the product must be: • Unused • Unwashed • Original tag attached • Original packaging available Products that have been used, washed, damaged by the customer or returned without the original tag or packaging may not be accepted. 5. Return & Courier Charges If the Return or Exchange is required because of a customer’s size change or change of mind, the applicable return/exchange delivery or courier charge will be borne by the customer. If CLOTHENZAA sends the wrong or defective product, CLOTHENZAA will bear the applicable delivery/courier cost. 6. Refund Refund may be provided for eligible defective/damaged products or other cases approved by CLOTHENZAA according to this policy. Approved refunds will normally be processed within 3–4 business days after the refund is confirmed. Refunds may be made through bKash, Nagad or Bank Transfer, depending on the available payment method and customer information. 7. Sale & Discounted Products Products purchased during special sales, promotional offers or discounted campaigns are not eligible for Return or Exchange, unless the product is wrong, defective or damaged due to CLOTHENZAA. 8. How to Request a Return or Exchange To request a Return or Exchange, customers should contact CLOTHENZAA Customer Support with the order details and relevant information about the issue. CLOTHENZAA may request photos or videos of the product to verify the issue before approving a Return, Exchange or Refund.